Privacy Policy
Cailemeng Sign respects your privacy. This policy explains how we handle personal information when you visit www.cailemengsign.com, request a quote, use our design tools, place an order or contact our team. Cailemeng Sign is operated by Hangzhou Cailemeng Network Technology Co., Ltd. In this policy, “we” and “our” refer to Hangzhou Cailemeng Network Technology Co., Ltd. Personal information means information that identifies you or can reasonably be connected to you.
1. Information we collect
- Contact and delivery details: your name, email address, phone number, billing address and shipping address.
- Account and order details: account information, selected products, custom specifications, purchases, payment confirmations, delivery preferences, returns and support requests.
- Custom design materials: wording, names, logos, artwork, photographs, measurements and other files you submit for a quote, design preview or custom product.
- Communications and feedback: messages, reviews and photos you share with us, including through our contact form or customer support channels.
- Device and browsing information: IP address, browser and device details, pages visited and interactions with our store, collected through Shopify, cookies and similar technologies.
We receive information directly from you, automatically when you use our store, and from providers involved in payments, delivery and operating the Services. Payment details are processed by the payment provider you select at checkout. Information we receive about a payment depends on that provider and may include transaction status and limited payment details.
2. How we use information
- Prepare quotes, create design proofs, confirm specifications and produce custom signs and lighting products.
- Process orders and payments, arrange delivery and provide order updates, returns and customer support.
- Maintain accounts, remember shopping preferences and operate and improve the website.
- Detect fraud, protect accounts and transactions, and investigate misuse.
- Send promotional communications and measure advertising, where permitted by law and subject to the choices or consent required in your location.
- Meet accounting and legal obligations, resolve disputes and enforce agreements.
Where applicable law requires a legal basis, processing may be necessary to perform our contract with you, meet legal obligations, pursue legitimate business interests where these do not override your rights, or act on your consent. You may withdraw consent where we rely on it.
3. Custom artwork, reviews and customer photos
Files supplied for a custom order are used to assess your request, prepare proofs and manufacture your product. Please avoid including personal information that is not needed for the project, and only provide materials you are entitled to share.
When we display customer reviews or project photos, the displayed content may include a review, rating, shortened display name, country, date and product image. Material made public can be viewed or copied by other people. Contact us if you have questions about a review or photo displayed on our website, or wish to request its removal. Requests are assessed in accordance with applicable rights and obligations.
4. Cookies and privacy choices
Cookies and similar technologies help the store remember cart contents and preferences, support checkout, maintain security and understand how visitors use the site. Analytics and advertising technologies may also be used depending on the services enabled for the store and your privacy choices.
Where a cookie banner or privacy preferences control is available, use it to manage non-essential technologies. You can also manage cookies in your browser; blocking necessary cookies may affect accounts, the cart or checkout. The particular advertising and analytics providers used by the store must be confirmed before this draft is published.
5. Who receives information
We share information as needed with Shopify and providers supporting our store, including payment processing, website services, contact forms, customer support, production, fulfillment and delivery. For example, delivery providers need relevant recipient and address details to deliver your order.
Information may also be disclosed to marketing and analytics partners where enabled and permitted, when you request or authorize a disclosure, to comply with valid legal requirements, to protect rights or investigate fraud, or as part of a business restructuring or transfer subject to applicable protections. Advertising-related disclosures may be considered a “sale,” “sharing” or “targeted advertising” under certain privacy laws, even without a monetary payment.
6. Shopify and other third-party services
Our online store is hosted on Shopify. Shopify processes information to provide the store and checkout and may process information for its own purposes as described in the Shopify Consumer Privacy Policy. You can learn about choices for information Shopify controls through the Shopify Privacy Portal.
Payment services, social platforms and other external websites have their own privacy practices. If you use those services or follow their links, review their privacy notices. Our policy does not replace theirs.
7. International processing
Our business and service providers may process information in countries other than your country of residence. Privacy laws may differ between countries. Where required, international transfers must be covered by an applicable lawful transfer mechanism, such as an adequacy decision or approved contractual safeguards. Contact us for information about safeguards applicable to your information.
8. Retention and security
We retain information according to the purposes for which it was collected, the duration of our relationship with you, order and support needs, legal recordkeeping requirements and the need to resolve disputes. A deletion request may be subject to exceptions where records must be retained.
We use reasonable measures to protect personal information, but no online service or storage method is completely secure. Please do not send full payment card details, passwords or unnecessary sensitive information through contact forms or ordinary messages.
9. Your rights and choices
Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of your information; restrict or object to processing; withdraw consent; or opt out of certain advertising-related uses or disclosures. These rights can be subject to legal exceptions.
To make a request, email txssy@hotmail.com. We may need enough information to verify your identity and request, but please do not send sensitive identity documents unless specifically requested through an appropriate channel. Where permitted, an authorized representative may submit a request with evidence of authorization. We will respond within the period required by applicable law and will not discriminate against you for exercising your rights.
You can unsubscribe from promotional emails using the unsubscribe link provided in those emails. Order confirmations, delivery updates and other necessary service messages may still be sent. Where applicable, you may appeal a decision or complain to your local data protection authority. For the EEA, authority details are available from the European Data Protection Board.
10. Children
Our store is intended for adults purchasing products and is not directed at children. If you believe a child has provided personal information to us, contact us so that we can review the matter and take appropriate action.
11. Changes to this policy
We may update this policy when our services, practices or legal obligations change. The published version will show its last-updated date. We will provide any additional notice required by applicable law.
12. Contact us
Hangzhou Cailemeng Network Technology Co., Ltd.
Trading as Cailemeng Sign
Address: Room 644, Building B, ITC Guigu International Center, Xiaoshan District, Hangzhou, China
Website: www.cailemengsign.com
Email: txssy@hotmail.com
Contact form: Contact us
Phone: +86 136 8578 2588
WhatsApp: +86 136 8578 2588
Before publication: confirm enabled tracking services and any SMS marketing program. Confirm the store’s opt-out link and privacy controls work before adding claims about them.